Tellmi Programme Delivery Assistant

What We Do

Our mission is to provide mental health support available to everyone, everywhere. Tellmi is a multi-award winning fully moderated, anonymous mental health service predominantly for young people aged 11-25. The Tellmi app safely enables young people to talk about difficult things and encourages them to help themselves by helping each other. Beneath an engaging anonymous peer-to-peer feed, Tellmi integrates the latest psychological research to promote the development of protective factors such as emotional resilience, empathy, social skills, stress management, and coping techniques. Tellmi is commissioned by the NHS and Local Authorities across the UK and works closely with schools, CAMHS and VCSFEs.

The Tellmi app is free to download with premium features in commissioned areas. The app is available 365 days a year, 24/7, and our moderators, counsellors, and therapists are available from 8:30 am until 11 pm every day.

Your role

The role involves promoting the Tellmi mental health service to young people through dynamic outreach and relationship management. Key responsibilities include supporting outreach strategies, building relationships with education partners, and delivering workshops to raise awareness of Tellmi within schools. Travel within the UK is required to engage with partners and facilitate programmes. Success metrics focus on user engagement with the Tellmi platform and partner satisfaction. The ideal candidate should be people-oriented, proactive, creative, and adaptable, with a focus on making a positive impact on young people's mental health and fostering sustainable partnerships.

Your Specific Duties

Project Support

• Assisting with the development and implementation of project plans. 

• Taking ownership of liaising with local schools and supporting their journey from unengaged to engaged.

• Availability to host workshops and attend health events across LLR, and where needed, other regions.

Administrative Tasks

• Tracking and reporting local schools' progress through the engagement funnel.

• Preparing and reporting on workshop activity. 

• Maintaining CRM records and handling correspondence (emails, phone calls).

Communication

• Facilitating communication between various stakeholders (emails, phone calls).

Coordination

• Organising meetings, workshops, and other events related to the project.

Stakeholder Engagement

• Building and maintaining relationships with stakeholders, keeping them informed of project developments.

Your Experience, Skills and Characteristics

• 2 - 4 years of experience in similar roles (sales, business development, or customer relations)..

Skills

• Organisational Skills: Ability to manage multiple tasks, prioritise effectively, and meet deadlines.

• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate clearly and concisely. The ability to host workshops, predominantly for students.

• Interpersonal Skills: Ability to build rapport with team members and stakeholders.

• Problem-Solving Skills: Ability to identify and resolve issues that may arise during project implementation.

•  Solution-focused: Ability and willingness to try and implement new solutions. 

• Work Independently: Ability to take initiative and progress work independently.

• Technical Skills: Familiarity with CRM systems.

What We Offer

• A degree of flexibility over working hours.

• Direct impact on our mission to improve the health and happiness of young people.

• Work alongside a highly creative and ambitious team.

• Performance reviews and opportunities to develop oneself in a multitude of different areas.

• Training in offering peer support, safeguarding, moderation, and the Tellmi counsellor approach.

• A rare chance to work in a tech-focused social enterprise, which would highly benefit anyone with ambitions to become more entrepreneurial.

• An opportunity to experience different aspects of the business.

• Insight into a mental health support tool.

• Skill development.

• Additional wellbeing days.

Working Hours, Location and Travel

Leicestershire based:

• You will attend the London office near Waterloo twice a month for the first three months and at least once a month thereafter.

• Travel expenses will be covered, including for mandatory visits to the London office. 

London based:

• You will attend our London office near Waterloo, London, at least twice a week.

• Internal meetings take place either at our office near Waterloo, London, or Spitalfields, London.

• Expenses will be covered, other than for commuting to and from our offices.

Tellmi is committed to the safeguarding of unborn babies, children, families, and adults. We aim to both protect users from harm and ensure that their right to confidentiality is properly upheld, in keeping with the law and good practice guidance. This role will involve obtaining an enhanced DBS check.